MICHAEL C. BLEIWEISS

michael@MichaelBleiweiss.com

Methuen, MA

SUMMARY

Experienced programmer and software technical support professional.  Particularly adept at quickly mastering proprietary systems and applications.  Expertise includes:

Customer technical support

Database design and programming

Troubleshooting and problem-solving

Data manipulation and analysis

Specifications and documentation

Human Resources Information Systems (HRIS)

Scientific applications

Computer Languages:  SQL, XML, Visual Basic, HTML, C, BASIC, FORTRAN, Pascal, PL/1

Operating Systems:  Windows, Linux, VAX/VMS, DOS

Applications:  SQL Server, Oracle, Excel, Word, Access, PowerPoint, FrontPage, Visual SourceSafe, Ghost, Adobe Acrobat, NuViewHR, Benefits Payment System (BPS), Apache Tomcat, SalesForce, TestTrack, SSRS

Certifications: Oracle 9i Certified Associate:  SQL, Fundamentals I and II

EXPERIENCE

LogixHealth, Bedford, MA                                                                        2016 - Present

Performed coding and billing services to emergency departments and walk-in clinics.

Technical Assistant

Acquire requirements and write specifications for customer reports.  Shepherd reports through the development process.

• Developed new questionnaire for gathering customer report requirements.

McKesson (formerly MedVentive), Waltham, MA                               2012 - 2015

Produces programs for medical practice management for cost and quality control.

Perform Tier II technical support on the company's applications.

Technical Support Representative

• Analyzed and resolved customer issues that required deeper analysis than could be provided by front-line Technical Support.

• Contributed to library of SQL queries for analyzing data.

• Documented user login account procedures for both main products

Production Analyst

• Process daily reports on preprocessed medical claims data and repair and resubmit any files that have errors.

• Produce weekly reports on claims activity and monthly reports on user login activity to send to customers

• Documented procedures for the above.

FIS Healthcare Systems., Waltham, MA                                                    2011 – 2011

Produces a comprehensive, web-based application for managing flexible benefit plans built on SQL Server and C#.

Incident Management Analyst

Provided technical support, troubleshooting, and issue resolution for clients via e-mail and telephone.

• Handled over 20 cases per day.

• Provided assistance and resolved issues with the program’s user interface.

• Performed troubleshooting using direct SQL queries into the database back-end.

• Analyzed T-SQL stored procedures.

• Documented process for escalating bug reports to Development.

FREELANCE CONSULTING                                                                 2010 - 2011

Generated reports on data models for public transit systems using Oracle Business Intelligence applications for Emoxsha.

NUVIEW SYSTEMS, INC., Andover, MA                                               2007 – 2010

Produces a comprehensive, web-based human resources (HRIS) application built on SQL Server, XML, JavaScript, and Java

Support Technician

Provided Tier II technical support, troubleshooting and resolving issues that were beyond the scope of front-line Support personnel.

• Handled average of 35 call tickets per week with 60% resolved without further escalation.

• Was resource for writing SQL queries for reports and letters.

• Contributed to library of SQL queries for diagnosing and fixing invalid data.

• Wrote troubleshooting guide documenting techniques used in my position.

• Wrote class notes for and taught course on SQL for new company employees.

YOUTHBUILD USA, Somerville, MA                                                     2005 – 2005

Runs programs to teach high school drop outs work skills in construction while getting their G.E.D.

AmeriCorps Database Manager

Provided user technical support and training for 51 remote sites for two proprietary databases tracking student progress.  Performed monthly quality control analysis on the data input into the databases.

• Developed MS Access databases for tracking technical support calls and volunteer recruitment.

• Developed analysis techniques and a chart in Excel to efficiently summarize remote site data.

• Wrote training manual for the WBRS AmeriCorps database.

FREELANCE CONSULTING                                                                2003 – 2004

• Scripted worked solutions to textbook math problems using Delta AT for GEX Publishing Services.

• Developed MS Access databases to manage program data for Lawrence CommunityWorks.

• Maintained Web sites for Common Cause Massachusetts and the Ethical Society of Boston.

• Performed research for and created catalog in Adobe Acrobat for Minuteman Controls.

THERMO GALACTIC, Salem, NH                                                         1994 – 2002

Produced software to analyze spectroscopy, nmr, mass spectroscopy, and chromatography data

Software Quality Assurance Engineer (2002 – 2002)

Applications Programmer  (1994 – 2002)

Wrote and maintained applications in Array Basic and Visual Basic for analyzing spectroscopic data.  Developed and wrote specifications for new applications.  Provided customer technical support.  Tested software to ensure compliance with specifications according to IS0 9001 standards, including writing Test Plans and Test Reports. 

• Wrote specifications for and tested file format converters, including test plans and test reports.

• Wrote 16 Visual Basic applications to perform data analysis and manipulation.

• Rewrote library of 15 programs in Array Basic for performing mathematical and graphical manipulations on data, including complete redesign of the user interfaces.

• Extracted mathematical algorithms from programs to create a library of 56 “Black Box” subroutines.

• Wrote specifications for new and upgraded applications.

HEALTH CARE FOR ALL, Boston, MA                                                 1993 – 1994

An advocate for universal health care

Database Manager

Maintained and programmed FileMaker database of Intake records.

Wrote specifications and user’s manual for the database.

OSRAM SYLVANIA, Salem, MA                                                             1983 – 1993

A manufacturer of lighting products

Project Engineer  (1991 – 1993)

Senior Engineer  (1983 – 1991)

Wrote and maintained department’s applications programs.  Systems Manager for department’s computers.  Trained personnel in use of equipment and software.  Managed contract research projects.  Wrote, proofread and edited reports.  Staff technical photographer.

• Upgraded and maintained software in BASIC for running lamp manufacturing equipment.

• Modified FORTRAN database management program to operate in a batch mode.

• Wrote procedures to automate backup and transfer of data between a PC and a VAX.

• Managed Coast Guard contract to develop a new pulsed fluorescent light source for navigational buoys.  Responsible for design, testing, reporting, scheduling, budgeting, managing other team members’ activities and writing proposals and specifications.

• Upgraded and debugged FORTRAN optics modeling software.  Improved speed by factor of 10.

• Developed, upgraded, and maintained spectrometer control and data analysis software in BASIC.

ENERGY AND ENVIRONMENTAL RESEARCH CORP., Irvine, CA                                                                                  1981 – 1983

Performs research on industrial furnaces to improve their performance

Jr. Engineer

Designed and implemented experiments in combustion to improve efficiency and reduce emissions. Developed test equipment and procedures to meet unique project needs. Analyzed data and wrote reports. Supervised assisting technicians.

• Performed experiments in combustion of natural gas, oil, coal and coal-water slurries.

• Improved efficiency of chemical waste incinerator while reducing its supplementary fuel requirements.

• Developed new device to determine the fouling tendencies of ash from coal combustion.

• Designed and built high volume particulate probe to measure stack emissions.

• Developed probe to evaluate pyrolysis of coal in a coal gasification furnace.

EDUCATION

Oracle Database Administration Certificate Program, Boston University and Merrimack College

M.S., Engineering Physics, University of California, San Diego

Thesis: Particle Size Measurements in Flames Using Light Scattering and Desymmetry Ratios

B.S., Physics, Massachusetts Institute of Technology

Thesis: Investigation of the Reactions ¹³C(¹⁶O, a)²⁵Mg and ¹⁶O(¹³C, a)²⁵Mg

Continuing education in Computer Science, Electronics, Lighting and Statistical Quality Control.

VOLUNTEERING

Serve as Webmaster for the Ethical Society of Boston

Past Vice President and President (2005 – 2008)

Past Board of Trustees member (1999 - 2008)

Foreign Languages:  Spanish (reading and limited conversational)